Help & Advice


How can I make changes to the details on my account?

You can edit your details by logging into your account and selecting ‘my details’ and ‘update my details’

How do I register?
I have forgotten my password.
I’m having trouble signing into my account.

Please contact Customer Service on 0191 497 0770 or email [email protected]

Orders & Returns

How can I pay for my order?

Payment types include;

  • Credit Card
  • MasterCard
  • Debit
  • Maestro
  • Visa
  • Visa Electron
I want to return my order

To make a return please login to your account and go to previous orders, from there you can select the items you wish to return and submit a return request.

What Countries do you deliver to?

  • Republic Of Ireland
  • Belgium
  • Netherlands
  • Luxembourg
  • France
  • Germany
  • Monaco
  • Austria
  • Czech Republic
  • Denmark
  • Finland
  • Greece
  • Italy
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Bulgaria
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Romania
  • Slovakia
  • Slovenia
  • Croatia
  • Andorra
  • Channel Isles
  • Liechtenstein
  • Norway
  • San Marino
  • Switzerland

I want to make an order over the phone.

To make an order over the phone, please call our customer service team on 0191 497 0770

Technical Support

I want to speak to the technical support team

Please call our customer service team on 0191 497 0770 and request an engineer or alternatively email [email protected] and leave us a message and we will call you back.


What is the customer service number?
I want to make a complaint?

If you have any issues or concerns with your Park Electrical experience please email us on [email protected] or call 0191 497 0770. We strive to provide the best possible service to our customers and will respond within 48 hours of receipt of email.


KNX Training

My KNX Store operates under the Park Electrical Building Technologies umbrella is a leading KNX training academy providing unique training programs to help you step into the world of KNX.Our tailored packages ensure you gain all the technical knowledge and practical experience you will need to provide the best possible service to your clients whilst minimising your time away from site / out of the office. KNX Partner Certification must be achieved for all those wishing to install, program, commission and design KNX systems.

Register for one of our courses today and take your first step into the world of KNX! Book Now Or, still not sure which course is right for you, please get in touch and we can advise which is the best route for you to take.

T: 0191 4970777
E: [email protected]

Our Training Courses

We offer 5 KNX courses along with our KNX Fast Track Certification course. To achieve KNX partner certification you must complete our foundation and intermediate courses and pass the KNX certification exam. This can be done individually or in our fast track certification course which combines all three stages in a 5-day long course. For those who have already achieved KNX partner certification we offer our KNX Refresher and KNX Elite courses to further develop your skillset. For further course information please visit KNX Training

When completing your KNX partner certification the following topics are covered:

  • 1 - KNX Project Design ETS Professional: Basic
  • 2 - KNX Project Design ETS Professional: Advanced (only for informative purposes)
  • 3 - KNX Commissioning ETS
  • 4 - KNX Diagnostics & Trouble Shooting ETS
  • 5 - KNX System arguments
  • 6 - KNX System overview
  • 7 - KNX TP Topology
  • 8 - KNX TP Telegram
  • 9 - KNX Bus devices
  • 10 - KNX TP Installation
  • 11 - KNX Powerline
  • 12 - KNX RF