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What do I do if I receive a faulty item in my order?

Should you wish to return your item for an exchange, refund or credit note, please return your item (s) to the below address stating whether exchange, refund or credit note is required. If you have any further questions contact knx@myknxstore.co.uk We regret that post and packaging charges cannot be refunded.

Items to be returned to:

My KNX Store

Unit 3 Queens Park


Team Valley Trading Estate


NE11 0QD